BKK EWE customer testimonials
"The staff at my health insurance company are personally available to me."
Physician Appointment Management
The patient service on the Internet
Our experts from the appointment service centers will quickly and competently arrange your desired doctor's appointment, support you in your search for a general practitioner and quickly and competently find the addresses of specialists in your area for you.
Available for you around the clock
116 117 - The Patient Service of the Associations of Statutory Health Insurance Physicians
The appointment service centers can be reached 24 hours a day under a nationwide telephone number 116 117.
Call appointment service Visit patient service on the Internet
Appointment service centers have the following responsibilities:
- Arrangement of medical appointments with contract physicians within 1 week
- Arrangement of specialist appointments within 4 weeks within a reasonable distance from the place of residence; this time limit also applies to the arrangement of scheduled preventive check-ups for children
- Arrangement of appointments for psychotherapeutic acute treatment within 2 weeks
- Support in the search for a family doctor
- Referral for acute cases within the framework of a nationwide standardized procedure for initial assessment
A referral is required to arrange specialist appointments (exception: acute cases, gynecologist and ophthalmologist appointments).
If no appointment can be arranged within 4 weeks, outpatient treatment appointments in hospitals should be used. This does not apply to routine examinations that can be postponed or trivial illnesses such as colds. It is not possible to arrange dental appointments in this way.
Alternatively: doctor appointment management of our health telephone
If you are unable or unwilling to use this option, use the doctor's appointment management service on our health telephone. One call or e-mail is all it takes: medical experts will then quickly and competently provide you with the addresses of specialists in your area and, if you wish, will also arrange appointments for you at the practice. Based on the information you provide, the advisor will determine available capacity at selected specialist practices and reserve an appointment for you to see a doctor as soon as possible.
Phone: +49 441 350 28 5111
Published on: 07.03.2022 - Last modified on: 03.06.2025
