Physician Appointment Management

The patient service on the Internet

Our experts from the appointment service centers will quickly and competently arrange your desired doctor's appointment, support you in your search for a general practitioner and quickly and competently find the addresses of specialists in your area for you.

Available for you around the clock

116 117 - The Patient Service of the Associations of Statutory Health Insurance Physicians

The appointment service centers can be reached 24 hours a day under a nationwide telephone number 116 117.

Call appointment service Visit patient service on the Internet

Appointment service centers have the following responsibilities:

  • Arrangement of medical appointments with contract physicians within 1 week
  • Arrangement of specialist appointments within 4 weeks within a reasonable distance from the place of residence; this time limit also applies to the arrangement of scheduled preventive check-ups for children
  • Arrangement of appointments for psychotherapeutic acute treatment within 2 weeks
  • Support in the search for a family doctor
  • Referral for acute cases within the framework of a nationwide standardized procedure for initial assessment

A referral is required to arrange specialist appointments (exception: acute cases, gynecologist and ophthalmologist appointments).

If no appointment can be arranged within 4 weeks, outpatient treatment appointments in hospitals should be used. This does not apply to routine examinations that can be postponed or trivial illnesses such as colds. It is not possible to arrange dental appointments in this way.

Alternatively: doctor appointment management of our health telephone

If you are unable or unwilling to take advantage of this option, use the doctor appointment management service of our health telephone. A phone call or e-mail is all it takes: medical experts will then quickly and competently provide you with the addresses of specialists in your area and, if you wish, will also make the appointment for you at the practice. Based on the information you provide, the consultant will determine free capacities at selected specialist practices and reserve an appointment for you to see the doctor as soon as possible.

Phone: +49 441 350 28 5111

Call the expert team of the doctor appointment management

Use doctor appointment online

Published on: 07.03.2022 - Last modified on: 08.02.2023

Contact

Hotline: 0800 125 53 93
Free of charge from all German networks

Mon.-Thurs.: 8.00-16.00
Fri.: 8.00-14.00

Or write us conveniently via contact form

Contact

If you would like to contact us directly, our staff will be happy to assist you:

Continue to the overview of our employees