Application help

If you have already set up a user account, you can log in to the app with your insurance number and the password you have chosen.

To increase security, you can only access your ePA with devices that are connected to your user account. Alternatively, you can also use the ePA with your credentials created in the app via a so-called desktop client, i.e. software for Microsoft and Linux operating systems. You can download and install these desktop clients directly from BITMARCK GMBH, our software developer responsible for the ePA, at the link https://epaclient.de. The client for MacOS is still under development.

Open the "Log in" menu item in the app. Select "Forgot password" and follow the instructions.

When you log in to a new device, you must connect it to your user account to access your ePA.

There are two ways to do this:

1. If you have an already connected device, you can share over it.
2. If you no longer have a connected device, you must perform a new identification. This will remove all previously existing device bindings to your user account for security reasons.

Log in to the app and open the "Electronic patient record" menu item. If you do not yet have an ePA, you can set it up right here. After you have agreed to the consent documents, your ePA will be set up.

After that, you can access your ePA with the app or grant authorizations with the doctor. The first time you access your ePA, it will be activated. Note: If activation does not take place within 100 days, your ePA will be deleted again.

Log in to the app with your user account. Open the "Electronic Patient Record" menu item. Your ePA contains sensitive medical documents and is therefore a specially protected area. You have two options for opening your ePA:

1. Convenience access with al.vi: You can also use your previously created user account as convenience access with "alternative insured person identity". If you activate convenience access with al.vi, an alternative insured person identity is created for you in a highly secure signature service. This allows you to open your ePA via devices that are connected to your user account after logging in with your insurance number and the password you have chosen.
2. Health card: If you have an NFC-enabled health card and an NFC-enabled device, you can also use it to open your ePA. The health card, together with the PIN, represents another security factor and provides you with the highest level of security.

Note: If you access the file system with a new device for the first time, you must authorize this access for security reasons. The file system sends you an e-mail to your stored e-mail address for this purpose.

At any time you can view the documents you accepted when setting up your ePA and download them.

Of course, you can also revoke your consents. Please note that this will delete your ePA and all the data and authorizations it contains. You will no longer be able to access your ePA afterwards.

You can cancel your ePA at any time subject to a notice period. Until the cancellation date, you can continue to access your ePA and all the data it contains, as well as cancel the cancellation in the app or with your health insurer.

When you open your ePA, the app shows you if any documents have been posted or deleted since you last logged in. You can configure the time period or turn notifications on or off in general.

When accessing your ePA, the record system ensures that only devices that are already registered in the record system can access it. In the device management you will find all devices from which you have already accessed your ePA.

You can block or allow access to individual devices here, or remove devices completely. If you access your ePA with new devices, you must authorize access via a confirmation link that is sent to your stored e-mail address.

If you have an NFC-enabled device and a health card, you can change the PIN of your health card via the app. You will need the CAN printed on the front of the health card and your existing PIN.

You need a device with NFC function for this. Open your ePA with your health card. If it is determined that your PIN is locked, you can unlock it using your PUK. To do this, you need the CAN printed on the front of the health card and your PUK.

In the document list, you can also add new documents to your ePA. To do this, select a document that exists on your device. The app suggests metadata when you set the document. You can modify this data and adjust it so that you can easily find the document later. The app encrypts the document before uploading it to your ePA, ensuring that only you or authorized people can access it.

You can grant, change, or revoke authorizations at any time. To grant new permissions, search for your doctor or healthcare facility directly in the application. Then set the duration of the permission, as well as which category of documents the permission holder should have access to.

If you delete authorizations, please note that documents already downloaded by the authorized person remain with the authorized person. However, they will no longer have access to your ePA. Expired authorizations are automatically deleted by the file system.

You have the possibility to view individual log entries in the detailed view. Here you can see the type, time and result (successful or failed) of the access, name of the user, identifier of the object, etc.

(Export log, display exported log data locally, print log).

You can export your log list at any time and display it on your device. You also have the option to print your log list.