Accessibility statement

As the person responsible for the content - on behalf of the German Federal Office for Information Security - we strive to make our websites and mobile applications accessible without barriers in accordance with the provisions of the Federal Disability Equality Act (BGG) and the Barrier-Free Information Technology Ordinance (BITV 2.0) implementing Directive (EU) 2016/2102.

This accessibility statement (as of 01.07.2021) applies to the Electronic Patient Record (ePA) app of BKK EWE currently published in the Apple App Store and Google Play Store and is based on a self-assessment conducted in the period from 01.06.2021 to 15.06.2021.

The app is built to be accessible. This is achieved through the following best practices:

The app is generally designed in compliance with the specifications for manufacturer-specific design of the respective platform (Google Material Design Guidelines, Apple Human Interface Guidelines) and in accordance with the principles of interaction design, mobile interaction design and ergonomics of user interfaces.
The user interfaces are each implemented in the form of code/interfaces native to the platform and thus generally support platform-specific accessibility features (screen reader, touch feedback, etc.). When implementing the user interfaces, attention is paid to the use of alternative descriptions of icons and graphics, as well as reading direction and support for variable font sizes.

On iOS, the app can be used with "Voiceover" - this is the platform standard for iOS. Of the other technologies, you can use those that work without special adaptation of the app (e.g. screen magnifier, reduced animations).

On Android, the app can be used with Talkback, which is the platform standard for Android. From the other technologies, you can use those that work without special adaptation of the app. 

Barriers with documents

Accessibility cannot be guaranteed for the content of documents that are stored in the ePA by the insured person or service provider. The following documents are not yet completely accessible:

• Terms of use
• Declaration of consent
• Privacy policy
• Service description
• Accessibility statement

Would you like to inform us of existing barriers or request information on implementing accessibility? Please contact us by e-mail at epa@bkk-ewe.de or by phone at +49 441 350 28 5101

Your requests will be processed and answered by our support from Monday to Thursday from 8:00 to 16:00 and on Friday from 8:00 to 14:00. Public holidays are excluded.

If no satisfactory solution has been found even after your feedback to the above contact, you can turn to the conciliation body pursuant to Section 16 BGG. The BGG conciliation body has the task of supporting out-of-court dispute resolution in the event of conflicts on the subject of accessibility between persons with disabilities and federal public bodies. The conciliation procedure is free of charge. No legal counsel needs to be involved. For more information on the conciliation procedure and the options for submitting an application, please visit: www.schlichtungsstelle-bgg.de

You can contact the BGG conciliation body directly at: info@schlichtungsstelle-bgg.de